The short answer: used and new takeoff parts do not automatically carry a manufacturer warranty. Any item-specific warranty is stated in the written order confirmation. Fitment is checked before payment, and freight damage is handled through a photo-and-packaging claim with the carrier.
What is covered
- The confirmed item: the part you receive should match the item, condition and included components we confirmed in writing.
- Fitment we confirmed: if we confirmed a fit based on the details you gave us and the delivered item does not match that confirmation, contact us before installing it.
- Freight damage: visible damage reported promptly, with photos and the packaging kept, is reviewed with the carrier.
What is not covered
- Normal wear on a used part, or cosmetic flaws shown in the listing photos.
- Damage caused by installation, modification, overloading or an accident.
- A fit problem caused by details that were not disclosed when we checked fitment.
- A manufacturer warranty that the manufacturer does not offer on that part.
If a specific warranty matters to you, ask before you approve the order. We state any item-specific warranty in the written confirmation; we do not imply one that does not exist.
If something is wrong on arrival
- Do not install or modify the part.
- Photograph the item, the damage and the shipping labels.
- Keep the packaging until we advise you.
- Contact us with the item code and delivery date: live chat, contact form, U.S. +1 (602) 812-2011, Canada +1 (604) 239-6819.
We review the issue and provide the remedy required by the circumstances and applicable law. When we supplied the wrong item or a valid claim requires a return, we arrange or cover reasonable return freight.
Related pages
Read returns and cancellations for the full process, condition grades for what each label means, and fitment check for the details we compare before payment.
Common questions
Do used or takeoff parts come with a warranty?
Not automatically. Used and new takeoff parts do not carry a manufacturer warranty unless the written order confirmation states one. Any item-specific warranty or return term is put in writing before you pay.
What if the part does not match what you confirmed?
Do not install it. Contact us with photos and the item code. If the delivered item differs from the written confirmation, we follow the wrong or misdescribed parts process on the returns page.
What if freight damages the item?
Note the damage on the carrier paperwork if you can, keep the packaging, and photograph the item and labels. Contact us promptly — preferably within 48 hours of delivery — so we can review it with the carrier.
Are consumer rights affected?
No. Nothing in our terms removes rights you have under applicable consumer law. If a remedy is required by law, we provide it.
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